问题
Jira Server v7.12.1#712002
We have noticed that at certain periods of the day there are more tickets assigned to "Operations" queue than usual, so we need to back this impression with real statistics.
We extracted all the tickets that at some point were assigned to "Operations" queue via the following query:
project = "Client Services" AND assignee WAS "Operations"
The results of the query above include the timestamp value in the "Updated" field, however this field reflects the last time the ticket was updated - not what we want. We want a timestamp which shows when the ticket arrived to "Operations" queue.
The tickets can arrive in two ways:
1) Ticket may come from other teams. In such cases, under History tab we can observe how 3 different fields change their values. For example, if ticket comes from certain Joe Smith, it would look like this:
FIELD ORIGINAL VALUE NEW VALUE
Joe Smith made changes - 09/04/2020 12:08
Assignee Joe Smith Operations
2) Ticket may be created directly (by other teams). In such cases the first 2 entries under History tab always have this pattern:
Joe Smith created issue - 02/04/2020 19:27
_______________________________________________________________________________________________________
Joe Smith made changes - 02/04/2020 19:27
FIELD ORIGINAL VALUE NEW VALUE
Link Referred from ABC-12345
The pattern above is that created issue and made changes always have the identical timestamps.
Based on these examples, is there some way to extract the timestamps of all tickets' arrival to "Operations" queue? If not with JQL, maybe some other solution/tool exists?
回答1:
There can be two ways you could achieve most of what you've asked for:
Use Recently Created Chart JIRA gadget.
- With this, you could get a clear picture of number of tickets that you'd get in an hour of a day.
Or you could use the Created Vs Resolved built-in JIRA report
- This helps in bringing out better information from the tickets, do some analysis etc.
You could find more details from this answer on Atlassian Community forum. Hope this answer helps!
来源：https://stackoverflow.com/questions/61370751/jira-jql-how-to-find-the-busiest-hours-of-a-queue