Any option to view history of Resolution Center communications - iTunes Connect

匆匆过客 提交于 2019-12-08 15:56:33

问题


One of my old app version is rejected by apple saying, Additional Information Needed that "Can you please specify, what feature of the app uses iTunes File Sharing?". Then I convinced them through my replies and successfully released the app.

Now with my latest release again I met a similar situation, so I would like to go through my old Resolution Centre communications. Can anyone help me to get through this?

Note: After my research I found there is an option in iTunes-Connect to get the history of the veriosn status.

MyApp -> Activity -> App Store Version

above steps will list all the versions of the app, By expanding it will list all the status of the version which that gone through. I can see there is the status 'Metadata Rejected' but there is no link that direct to Resolution Centre conversation.

So can anyone help me to find where is the history of Resolution Centre communications?


回答1:


Not sure if it's the case for everyone, but I could check the Resolution Center messages by clicking on the "Resolution Center" link at the bottom of the App's version details page.

This is on the Additional Information section, below the Version Release section.




回答2:


The history of Resolution Centre communications gets purged on a successful app version release, there is no way to retrieve it.
To ensure that the Apple Review Team does not hinders the review process (& thereby time), mention your explanation for using a particular feature (like iTunes File Sharing) in the Notes section under the App Review Information header on the iTunes Connect panel.
If the explanation is legit & there are genuine reasons then the Review Team won't hinder the release cycle.
And, lastly do read the Store recommendation on what you should include in the Notes section, -

Additional information about your app that can help during the review process. Include information that may be needed to test your app, such as app-specific settings.




回答3:


Direct link to resolution center (and message history specifically) becomes unavailable after the app passes review successfully. However the entire chat history is still available via the original link sent by Apple Review Team (at least for some time).



来源:https://stackoverflow.com/questions/42298183/any-option-to-view-history-of-resolution-center-communications-itunes-connect

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