Possible Duplicate:
Recommended Live Chat software to add to a website?
What solutions are there for creating a live support chat tool on the website?
I would like to have it embedded (just like facebook chat for example, bottom of screen). A simple js i could load.
Important to note: one2one chat. Preferably with a desktop client for operators.
And, extra kudos for nice api's that we can later use to connect to our ruby website. I just checked out Pusher: looks great, but we have no time to implement it right now. Is there an easier "just paste & it works" kind of thing?
I checked out old posts:recommended-live-chat-software-to-add-to-a-website for example. But they all recommend all pretty old sites.
Hopefully there's an update out there? Bit nicer to use? Thanks!
There are a number of SaaS solutions out there, which seem to be what you're looking for as none of the FOSS ones are really polished or super simple; they also tend to be in PHP, and since you're using Ruby, there's no need to complicate stuff. I included them just in case.
I have tagged each solution with a list of the features that you wanted.
SaaS
Many of these offer chat client integration, which allows you to have a makeshift desktop client.
- Olark looks to be what all the cool kids are using these days (API | Chat Client Integration)
- LivePerson is of course, the enterprise solution (API | Desktop Client)
- ClickDesk (API | Chat Client Integration)
- Bankle (API)
- Kayako Much more of a full support solution, Tickets, etc. (API | Desktop Client)
- vHelp Built around analytics, with a free version. (None)
- Chatwoo (formerly Crafty Syntax) Don't let the site fool you, it is actively maintained.
- Kommunicate) Human + bot hybrid customer support solution.
Self Hosted
As these are on your server, you can just interact with the database on your own, I omited the API tag.
来源：https://stackoverflow.com/questions/7986357/live-chat-software-for-websites