What is the best way to handle change management? [closed]

北城以北 提交于 2019-12-05 10:33:12

Establish a review board, with senior representatives from development, operations, qa, the business, etc., with the CM manager as the chair. All changes have to be presented to the board.

In one place I worked you needed unanimous approval to implement a change. In another a 2/3 majority was enough. At both places though, you had to get your s**t together when presenting a change; you really didn't want to be unprepared and look like a fool.

The CM team defines the "artifacts" required to pass the control gate, usually a series of forms with a checklist as a guide. If the system is "mission critical" you may also want to do some kind of CM audit to ensure that your development process was followed (unit tests were run, files placed under version control, tagged properly with comments, QA tests signed off, etc.).

For tools, a simple spreadsheet or database is usually enough, something you can put together yourself, tailored to your organization's processes. Keep it simple.

The CM manager also has to have some "teeth" and be able to enforce the decisions of the review board. CM is a quality process, and is there to ensure that quality standards are maintained, not that deadlines are met.

Enforce the concept of "Variations". Make the process formal at every stage and make them fill out forms, get costing and approval etc. This will weed out a lot of "Gee, wouldn't this be nice... for free" and also will identify which changes are major and worthy of being their own projects / subprojects. Keep a risk register and openly discuss how any proposed changes may affect the project as a whole.

More companies in the UK seem to be embracing ITIL for Change Management. The last couple of places I've worked have used an application called Sostenuto which tries to match with the areas like Incident, Problem and Change Management. I'm not convinced whether it's the best way to go about things yet though.

易学教程内所有资源均来自网络或用户发布的内容,如有违反法律规定的内容欢迎反馈
该文章没有解决你所遇到的问题?点击提问,说说你的问题,让更多的人一起探讨吧!