Internal bug tracking tickets - Redmine, Trac, or JIRA

╄→гoц情女王★ 提交于 2019-12-05 05:38:56

Jira has quite a bit of visiblity control, I wouldn't dismiss it so quickly.

Here is a link I found that talks about it: https://confluence.atlassian.com/display/JIRA/Configuring+Issue-level+Security

You would have one project and then you can use issue types to hide certain things from the public. You can also make comments internal or public, I believe.

In redmine we just use sub-projects for external access.

All ticket of the sub project are also visible to the parent project where the developpers have full access...

Works with no problems

Jira has "Issue Security Levels" that allow you to do what you want (see link quoted in another answer).

  • One limitation is that subissues inherit the security level of their parent, I have not found it to be significant
  • I recommend using Project Roles to designate the internal and external team members, not Groups (else you'll end up with a couple of groups per project, leading to too many groups)
  • the restriction you quoted (no field level security) has no effect on what you want to do
  • Issue Types have no relation to security levels

Sounds like you want the private tickets plugin for Trac. This will allow you to make it so that clients can only see the tickets they have reported, and not tickets other clients have reported.

CounterSoft Gemini does what you need.

Whitepaper that may help you as you set up external project participants: http://countersoft.com/downloads/whitepapers/Implementing_an_Issue_Management_Platform.pdf

Redmine 1.2 has "private" tickets.

JIRA is your best bet. We use it extensively and can create internal tickets or private tickets with significant granularity, but admittedly not to the field level. You could possibly write a plug-in to achieve that.

Have a quick read of a blog post on the comparison: http://blog.pineywoodstech.com/index.php/2011/12/jira-issue-tracking-for-the-masses/

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