问题
I know of osTicket, are there any other more compelling help ticket systems?
My company wants to use one and I am researching them now.
I forgot to mention, I will need to install it on our servers...so SaaS (software as a service) doesn't work.
回答1:
There is good information on Wikipedia at
Comparison of Issue Tracking Systems
Personally, I'm fond of Trac, which has the capability of integrating with subversion, so when you check in a file, if you say something like...
$ svn ci -m "automatically fix any broken dates in the input. fixes #87"
....then Trac will automatically add this comment and close bug #87 for you.
回答2:
"Best" helpdesk system is very subjective, of course, but I recommend Request Tracker (aka RT).
It has a default workflow built in, but is easily configured for alternate workflows using the "Scrips" and templates. Very extensible if you want.
回答3:
OTRS, Cerberus
回答4:
I like eTicket Support, is very simple to use and install.
回答5:
It absolutely depens on what your goals are. The Bugzilla and Trac systems mentioned are nice but geared towards bug tracking, which is just very different from a tool you'd want to use in a helpdesk-type setup where end users would raise incidents.
If the latter is what you are looking for I'd suggest you take a look at OTRS which is a very capable trouble ticketing system. It also has ITSM extensions, which makes it able to support ITIL processes if you need to.
回答6:
I recommend OTRS, its very easily customizable, and we also use it for hundreds of employees (University).
回答7:
Howabout Bugzilla. Open source and what Mozilla uses.
回答8:
Here are a couple that look pretty decent:
http://sourceforge.net/projects/smallhd/
http://sourceforge.net/projects/helpdeskcsharp/
回答9:
TRAC. Open source, Python-based
来源：https://stackoverflow.com/questions/941405/what-is-the-best-open-source-help-ticket-system