问题
how to save voice message of customer number and store in an s3 bucket using aws connect. I made a contact workflow but I am not understanding how to save voice message to s3 bucket?
回答1:
The recording in S3 is only starting when an agent is taking the call. Currently, there is no direct voice mail feature in Amazon connect. You can forward the call to a service that allows it, such as Twillio.
回答2:
As soon as you enabled Voice Recording all recordings are placed automatically in the bucket you defined at the very beginning as you setup your AWS Connect Instance. Just check your S3 Bucket if you can spot the recordings.
By default, AWS creates a new Amazon S3 bucket during the configuration process, with built-in encryption. You can also use existing S3 buckets. There are separate buckets for call recordings and exported reports, and they are configured independently. (https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html)
来源：https://stackoverflow.com/questions/48953359/voice-message-save-in-aws-s3-bucket-using-amazon-connect