问题
I have existing telephony system it's name " Hermes " it's a telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API but I am not getting exact idea.
I wanna know how should I connect this telephony system with zendesk and how should I embed this soft-phone into "Zendesk ???? Or the steps to do this work done ???
Any help appreciated!
回答1:
Zendesk provides API endpoints to search for users based on phone number, as well as the ability to create new user profiles. With the user's profile information, a new ticket can be created on behalf of the user with the Create Ticket API endpoint. A more detailed step-by-step guide can be found here.
来源：https://stackoverflow.com/questions/54992213/integrating-zendesk-with-hermes-the-telephony-system