Strategy

Roles within ITIL V3 Roles are employed in order to define responsibilities. In particular, they are used to assign Process Owners to the various ITIL V3 processes, and to illustrate responsibilities for the single activities within the detailed process descriptions (EPCs). The definitions found here (in alphabetical order) are meant to be short, summing up the main characteristics of a specific ITIL V3 role. When in-depth information on a role's tasks and responsibilities is required this can, in our view, best be obtained from the EPCs. ITIL V3 roles within Service Strategy IT Steering Group