Which issue trackers support sub-tickets, and how well do they work for bridging the gap between project managers and developers? [closed]

Answer 1

TUTOS.

It even does Project Management activities at the top.

Workflow, Wiki, it is pretty good.

www.tutos.org

Answer 2

FogBugz is the issue tracker made by Joel Spolsky's company FogCreek. Its not free, but there's a hosted version that is pretty nice. From my own personal experience it has some excellent features and it's easy to use. It certainly looks nicer and has better usability than mantis or bugzilla, but it's not open, and it makes some tradeoffs for a simpler interface.

Answer 3

JIRA integrated with Pivotal Tracker.

JIRA allows for tickets. It gives JQL filter ability for search. Gives ability to share tickets between groups. Gives ability for workflow diagrams, history, transitions, comments, etc. Gives ability to view reporters, assignees, implementers. For each ticket there's ability to add Comments, Attachments, Attach Screenshots, Link, Clone, Resolve Issue. JIRA provides a very nice layout of the current ticket state.

Pivotal Tracker allows "velocity" management of project for Agile Development. Useful for PMs and developers. Provides graphs, charts. Provides ability to integrate JIRA's tickets into its project. Provides a dashboard with projects. Provides real-time velocity graphs. Provides a number of views within each project including Current, Ice Box, My Work. Each JIRA ticket can be a "Story" in PT. Each story goes through Start, Finish, Deliver, Accept/Reject, and Rejected stages for SDLC. Each story gives ability to Add Task, Comments, Attachments, and Upload Files.

JIRA workflow

Pivotal Tracker workflow

Answer 4

Rally supports both dev and project management views

http://www.rallydev.com/

Answer 5

JIRA has the ability to break tasks down into arbitrary sub-tasks, like you're after. It's also super-shiny, so project-manager-types should like it.

Answer 6

redmine and chilliproject support subtasks without any extra plugins.