Creating Calculated Field with SUM and COUNT of Fields Pivot Table

Question

Here\'s a snapshot of my pivot table.

I want to create a calculated field that displays the percentage from the Responded column (C) over

Answer 1

From my experience and what another SO member posted, COUNT doesn't seem to work well in pivot table field calculations. I managed to count the distinct tickets by creating a helper column of 1's and 0's in my data source. (Thanks to this response from Siddarth Rout.)

Once you have 1's associated with each distinct tickets, I simply created the calculated with Responded/Ticket #.