How to implement a chatbot to human executive switch using Microsoft Bot Framework?

Question

The exact point being, that I\'ve created a bot that can take inputs from users in free form text and return relevant web links. Now the problem being, that in case the bot

Answer 1

Maybe you can create some APIs in a WebApplication that will be used by your bot. If the LUIS Intent "None" is called, you make a call to that API and start a new conversation with a human.

You can use this same process to manage all conversations in a WebApplication Chat Control

Answer 2

one possible way is you can make a bridge, idea is as follow:

1. user send something that the bot cannot reply (conv-1)
2. make a new conversation with your human executive (conv-2)
3. forward user message to conv-2
4. human executive replied to the bot (conv-2)
5. capture the message and forward back to (conv-1)

See this link on how to start a new conversation:

https://docs.botframework.com/en-us/csharp/builder/sdkreference/routing.html#sendtoconversation

Hope it helps,