How to report a bug in the LinkedIn API?

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暗喜
暗喜 2020-12-14 19:00

I\'ve been searching and searching, but I can\'t find out how to report a bug in the LinkedIn API.

LinkedIn\'s Developer site is completely devoid of any mention of

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  • 2020-12-14 19:21

    Hidden away in the Marketing Permissions Migration Guide, I found a reference to LinkedIn's Zendesk help desk! ("LinkedIn Developer Support Portal")

    I haven't tried submitting a ticket yet; please give it a shot and report back on if it worked for you!

    https://linkedin.zendesk.com/hc/en-us

    Update

    I submitted a bug report via the portal, and although it did take some time, I received a response directly from a competent engineer.

    Thank you, LinkedIn, for the steps you're taking to improve your developer relations!

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  • 2020-12-14 19:22

    The bug raising is a bit hidden on Linkedin.

    Go to: https://www.linkedin.com/help/linkedin/solve

    1. search for existing issues, others may have the same, maybe a workaround exists
    2. or, click on Get help from us, and do the below:

    An example is below:

    • Issue Type: Jobs
    • In Which App or Site?: LinkedIn (Website)
    • On What Device?: Windows Laptop/Desktop
    • Your Question: incorrect icon, should be a save icon, not bookmark icon, its confusing, see attachment
    • Attachment:

    If its API, try using below, whichever best suits you:

    • Issue Type: Applications/Non-Mobile/Technical Support/Other
    • In Which App or Site?: Not App/Site Specific

    And submit. That's all.

    --

    Additionally, you have a suggestion (not bug), you can use the below link:

    https://www.linkedin.com/help/linkedin/solve/feedback

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  • 2020-12-14 19:29

    While they make it absurdly difficult, it seems as though they have a few options available. It appears you can join their Private Bug Bounty Program. This should enable you to actively be rewarded for finding and posting bugs to them.

    Post announcing the program

    Bug Bounty Program Link on Hackerone (security site powered by hackers)

    If you would prefer to send them a one off email, it appears as though their mailing structure may give you some insight. Simply posting your bug or query to the correct email address may grab their attention. Chances are if you find a bug, it could lead to a security leak - so you could start with that.

    Link to their security policy with some mailing example options.

    Additionally, if you simply mean you wish to send feedback to the team, then that can also be found, here:

    Send Feedback

    On top of this, apparently officially joining their developer program should unlock additional support, by which I'm assuming you can report a bug.

    LinkedIn Developer Partner Program

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