iTunesConnect: cannot transfer app because of “You must turn off TestFlight beta testing for the app that you want to transfer”

Question

Below you can see that testing for external testers are turned off:

same for internal testing:

but when I transfer app, one of the criterias are not me

Answer 1

It looks like this is being done on purpose for new apps. Now, A newly created app CANNOT be transferred into an account, until 14 - 21 days have passed. An expiration period.

Answer 2

I had the exact same issue, resolved by removing all Tester and Build from the TestFlight as discussed above also (!important) remove everything fields at the App Information - Test Information.

Answer 3

First, You must remove all build and user from TestFlight of that app. After its looks like below.

If you still not match last criteria than Sign Out and login again.

Answer 4

I've search for a long time and to me this worked:

1. Clean all builds inside: My Apps --> App Name --> TestFlight
2. Go to: Itunes Connect --> Users and Roles --> Tab "TestFlight Beta Testers" and click in the name from another user that isn't you.
3. Save.
4. Go back to the App in Itunes Connect: "Itunes Connect --> App Name --> Transfer App" and attempt to transfer again by clicking in "Transfer App".

To me this works. Hope help someone.

Answer 5

I struggled with this for an entire day, I tried everything and finally found another workaround:

1) Expire all the builds

2) Delete all testers

3) Clear all the informations in the Testflight tab

4) Delete all langages except the main one

And finally the step which fixed the Testflight criteria for us

5) Create a new app version (no need to submit or even edit it)

now you check transfer.

Good Luck.

Answer 6

I've exactly the same problem and could not solve it. The good news: After contacting Apple, they have confirmed a bug and they're working on a solutions. Apple confirmed also, that many developers ran into this.

Got that workaround from the support (that did not work for me):

1. Enable TestFlight by adding a tester to a build

2. Then deactivate the build, by turning off TestFlight beta testing

3. Attempt to transfer again