Google Play Developer Console - An unexpected error occurred. Please try again later

Question

I\'m trying to reply to users who have just provided ratings, however, from past 2 weeks I\'m facing this error and I\'m unable to successfully open the link.

Are you fa

Answer 1

I encountered this error.

An unexpected error has occurred. Please try again later. (7)

The message here is obviously unhelpful. I contacted Google Play support about it and this is their response:

Due to some updates, only authorized users with the access of "Edit store listing, pricing & distribution" are able to edit content ratings page.

If you are the account owner, you can grant user permissions either at the account level or at the individual app level. To add a user at the app level, please follow these steps:
1. Sign in to your Play Console.
2. On the left menu, click Settings > Developer account > Users & permissions.
2.a. To add a new user, click “Invite new user” and type in the user’s email address.
2.b. To update permissions for an existing user, click the gear icon on the right and select "Change permissions."
3. Don't choose a predefined role from the "Role" drop-down.
4. Instead, add your app to the per-app permissions table with the "Add an App" drop-down.
5. Check the boxes in the appropriate column to add user permissions to specific apps.
5.a. For full functionality, some permissions need to be set to "Global." For more information, review the permission definitions table.
6. Click Send Invitation.

TL;DR: You need Edit store listing, pricing & distribution permissions on the app.

Answer 2

From July, 2020

Try the new link for Google Play Console

https://play.google.com/console

Answer 3

Make sure you only have a google account started in the browser

Answer 4

After July 2020 google has updated the play console and redirected on this url If you have not redirected automatically to the above link then manually open this link.

Answer 5

Google Developers Testing New Play Console In Beta Version

Visit https://play.google.com/console/developers

Then sign in From Your Account Use The New Play Console :)

Answer 6

For me I had to go to the console -> Store Presence -> Pricing & Distribution -> Click on Country -> REFRESH EXCHANGE RATES -> Save. Than Complete the Content rating and it is now saved.