Guidelines for accepting email messages as input to application

Question

A number of applications have the handy feature of allowing users to respond to notification emails from the application. The responses are slurped back into the application.

Answer 1

You can set the address that the email is sent from, what will be put into the To: address if someone just presses 'Reply-to'. Make that unique, and you'll be able to tell where it came from, and to where it must be directed back to.

When it comes to putting a name beside it though '"something here" ' - put something inviting to have them just reply to the mail. I've seen one major web-app, with Email capturing that has 'do not reply', which turns people off from actually sending anything to it though.