FbChatBot mark message as Read

Question

i am developing fb chat bot, and i want to mark the message as read so that when the moderator of our fb page view the message part, they won\'t see so many unread messages even

Answer 1

You can not mark message as read (as of now), but the best way I deal with this is to use Handover Protocol

• When your bot reply the message, it won't appear in INBOX, but it goes to DONE box instead.
• When bot cannot answer, you can let your bot pass thread to INBOX. Then the moderator of page manually answer it. (and mark as DONE afterward)

Follow the instruction here to set it up: https://developers.facebook.com/docs/messenger-platform/handover-protocol/pass-thread-control

(Note: You can pass thread to page inbox and then take thread back immediately. I will notify to INBOX, but your bot can still work with users.)