Outlook ReportItem.Body returning messed up encoding for some users

Question

We have a weird issue with Outlook lately that is impacting some users.

If certain users automate the Outlook Client to view bounce backs/ReportItems in a shared inb

Answer 1

Are you sure that the Inbox.Items(Counter) call returns an instance of the ReportItem class? Did you have a chance to check out the MessageClass property?

Most probably you try to cast an instance of the MailItem class to the ReportItem class. Is that the case?

Also I'd suggest using any low-level property viewer such as MFCMAPI or OutlookSpy for observing properties at runtime. Do you see "chinese" charactere there?