How to fix “Issue: Violation of Families Policy Requirements”

Question

I\'ve tried to publish an app on Play store but it\'s rejected and I\'ve received an email titled: \"Issue: Violation of Families Policy Requirements\"

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Answer 1

We had the exact same issue (see my comment under the question) and what eventually got us published was changing our "Target age group" configuration in Play Console (App Content -> Target audience and content -> Target age group) - we unchecked everything below 13-15. Not sure if you had those checked, but if you did, try unchecking them then resubmit the app.

I realize that we basically had to lie and are now maybe risking some penalty (getting removed from the Play Store?) but doing everything right got us nowhere, so we had to resort to this "cheating".

Not saying you should do what we did, just saying what worked for us. Do it at your own risk.