Techniques and tools for debugging problems on remote machines?

Question

Users have been reporting problems/crashes/bugs that I can\'t reproduce on my machine. I\'m finding these problems difficult to fix.

I\'ve started using EurekaLog (fant

Answer 1

One of the best way is to use the Remote Debugger that comes with Delphi, so you can debug directly the application running on the remote machine. THe remote debugger is somewhat buggy in some Delphi releases, and requires to follow the instructions carefully to make it working, but when needed it's a tool to consider. Also check if there are updates available for your version, they could come in a separate installer for deployment on "remote" systems. Otherwise first install the remote debugger, than check if the files installed has newer versions in your local installation, and the copy tehm on the remote machine.